01

Know
About Me

Passionate about the tourism industry and with four years of experience as a night auditor at hotels in Victoriaville, I am currently pursuing a Business Administration degree with a specialization in Tourism Management. My professional journey has allowed me to develop strong skills in operational management, customer service, and financial analysis, while enhancing my ability to work efficiently in dynamic and demanding environments. By combining this hands-on experience with rigorous academic training, I am determined to actively contribute to the development and promotion of tourist destinations, with a focus on operational excellence and strategic innovation.

02

Expertise

1. Night Audition
2. Cash Operations Accounting
3. Tourism
4. Marketing

03

My
Experience

• January 2026 - Present

  Accomodation Supervisor

  Quality Suites Drummondville

  Supervise daily operations of the accommodation department (front desk and support) to ensure high-quality customer service;

  Organize and coordinate front desk activities, including guest check-in/check-out, reservations, and proactive management of guest requests;

  Coach and support on-site staff while fostering collaboration, motivation, and achievement of shared objectives.

  Oversee meeting room rentals, group contracts, and special requests in collaboration with management.

  Actively participate in customer service by welcoming guests, handling inquiries, and resolving issues promptly and professionally.

  Ensure the efficiency, quality, and profitability of accommodation services.

  Conduct inspections of guest rooms and common areas to ensure cleanliness and presentation standards are met.

  Provide operational support by stepping in for team members when required to maintain service continuity.

  Prepare and review daily departmental reports.

  Supervise inventory management and supplies required for daily operations.

  Enforce and ensure compliance with company policies, procedures, and internal standards

  Utilize bilingual skills (French/English) to effectively serve a diverse clientele.

• March 2025 - January 2026

  Accomodation Supervisor

  Estrimont

  Supervise the work of the reception team and the housekeeping team;

  Plan, coordinate, and participate in all activities of the departments under my responsibility in order to effectively manage and support the work teams;

  Exercise positive leadership with employees to foster their motivation, collaboration, and engagement;

  Produce work schedules based on occupancy projections and established objectives;

  Ensure that high standards of cleanliness are maintained in the hotel's rooms and common areas;

  Take inventories and order supplies;

  Collaborate in the establishment and implementation of work methods and procedures;

  Foster and disseminate a culture of occupational health and safety;

  Ensure that employees have the necessary equipment and work tools to perform their jobs efficiently and safely;

  Participate in determining workforce needs and recruiting;

  Implement and complete the onboarding and integration process for new employees;

  Ensure and optimize customer satisfaction at all times;

  Support the accommodation manager by performing all tasks necessary for the smooth and efficient running of operations.

• September 2022 - Present

  Front Desk Agent / Night Auditor

  Quality Inn

  With my experience as a Front Desk Agent and Night Auditor at the Quality Inn, I have developed versatile skills and the ability to efficiently manage various tasks in a hospitality environment.

  My main responsibilities include greeting guests upon arrival, handling information requests, and assisting customers with their needs, especially regarding tourism. I also oversee daily operations, conducting thorough checks of records, client accounts, cash registers, and supporting documents.

  My experience with the KABA and ChoiceAdvantage systems has allowed me to ensure smooth room and revenue management. Additionally, I am responsible for sending Direct Bill invoices, balancing registers, and managing invoices.

  As a night auditor, I handle breakfast preparation, room and event setup, and make quick decisions to resolve unforeseen issues and ensure an optimal customer experience.

• 2023

  French Tutor

  Cégep de Victoriaville

  As a French tutor at the Cégep de Victoriaville, I had the opportunity to help students improve their language skills, both written and oral. My role involved providing personalized support in grammar, spelling, punctuation, and sentence structure, with a particular focus on key concepts such as verb agreement and the use of past participles.

  Through a pedagogical approach tailored to each student's needs, I helped strengthen their understanding of French grammar rules and assisted them in applying this knowledge in their academic work. My goal was to facilitate their progress and guide them toward better language mastery.

• 2022 - 2023

  Social Sciences Tutor

  Cégep de Victoriaville

  As a Social Sciences tutor at the Cégep de Victoriaville, I supported students in their learning, particularly in history and IT tools. I provided individualized support to help them understand and master historical concepts while guiding them in using the necessary technologies for their studies.

  My role involved clarifying complex concepts, helping them organize their ideas, and structuring their academic work, while familiarizing them with various essential IT tools for research and project presentation. In this way, I contributed to strengthening their autonomy and ability to succeed in their social sciences studies.

• 2021-2022

  Front Desk Agent / Night Auditor

  Hôtel le Victorin

  During my experience at Hôtel le Victorin as a Front Desk Agent and Night Auditor, I developed a wide range of skills in guest reception and the management of nighttime operations.

  My responsibilities included greeting guests upon arrival, responding to information requests, and providing tourism representation for Victoriaville and its region. I was also in charge of managing the hotel’s convenience store, balancing registers, and preparing activities and services for the following day.

  With solid knowledge of the ChoiceAdvantage system, I tracked reservations, managed no-shows, and ensured an optimal guest experience. My role also involved verifying and compiling daily records, client accounts, and cash registers to ensure a thorough follow-up of financial operations.

• 2018 - 2021

  Reviewer

  Intouch Insight

  At Intouch Insight, I worked as a Reviewer, where I was responsible for revising and rewriting marketing research documents, ensuring clarity and consistency in content. My work also involved conducting terminology reviews in American English to guarantee accuracy and uniformity in terms used.

  In parallel, I developed expertise in translation, from French to English and vice versa, providing valuable linguistic support to the company’s projects.

04

My
Education

• 2024 - 2025

  Certificate in Tourism Management

  Université TELUQ

  GPA: 4.05/4.3

  Honor student

• 2024 - 2025

  Hotel Management

  Northern Lights College

  Program description

  GPA: 98.4%

  Certificate of Completion

• 2021 - 2023

  Diploma of College Studies, Social Sciences with Mathematics

  Cégep de Victoriaville

05

Awards

• 2024

  Mark Pearce Memorial Scholarship

  Choice Hotels Canada

  The Mark Pearce Memorial Scholarship is intended to help support careers in the hospitality and tourism industry and elevate the next generation of industry leaders with a focus on hotel or restaurant management.

  Press Release

  Archived version

• 2022 - 2023

  Méritas

  Cégep de Victoriaville

  Scholarship: Best Academic Performance, Social Sciences

• 2021 - 2022

  Méritas

  Cégep de Victoriaville

  Scholarship: Best Academic Performance, English as a Second Language

• 2016

  Lieutenant Governor's Medal Recipient

  The Lieutenant Governor's Medal is awarded to students who have achieved the highest overall average in their study program. It aims to recognize academic excellence and students' commitment to their success.

06

Languages

07

Skills

08

Software

09

Contact Me

Email

elliott.rivard07@gmail.com

Location

Québec, Canada

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